What happens when something is not right, or when plans change. Last checked: [ Date this was last checked ].
The 14-day right, and where it stops
In the EU you normally have 14 days to change your mind about something bought online. Digital things are the exception: when you ask for a download or a video to be available at once, you give that right up, and the checkout asks you to agree to exactly that before you pay. That is why printable materials and recorded seminars cannot be sent back once you have them.
Printable materials
If a file will not download, will not open, or is not what the page described, write to montessoribeesedu@gmail.com within [ number ] days and I will fix it or refund it.
Recorded seminars
If the video will not play, or your access never worked, tell me and I will put it right or refund you in full. Once a seminar has been watched, it cannot be refunded for having been watched.
One-on-one sessions
- Cancel more than [ number ] hours before the agreed time: moved to another time, or refunded in full, whichever you prefer.
- Cancel later than that: [ what happens ].
- If I have to cancel: another time, or a full refund — your choice.
- A session you booked but have not yet had is always refundable, minus nothing, until a time is agreed.
Space setup
This is quoted for each job, so the terms for cancelling are in the quote you agree to.
How to ask, and when the money arrives
Write to montessoribeesedu@gmail.com with your order number and what happened. You will have an answer within [ number ] working days. A refund goes back to the card you paid with, and takes [ number ] working days after that to appear.